Accessory Market Area Sales Manager

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 
The Accessory Sales Manager will report to the Sales and Marketing Manager (Field), and matrixed to Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office). This individual will exhibit passion and enthusiasm for Accessories and vehicle customization, combined with strong sales capability.  This role will be a very proactive part of Vehicle Personalization’s efforts to grow Accessory sales in the Field by influencing Dealer behavior. Additionally in this role, this individual will apply the framework of the Ford Operating System (Ford OS).

What you'll do...
•Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels:

-Manage and support the Ford Accessory Distributor network to deliver sales and service performance

-Lead and manage Regional alignment, communication on priorities for accessories and the various initiatives 

-Execute and deliver NEW “FCG” (Ford Custom Garage)  sales/distribution process which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface
-Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories) and FPP (Ford Performance Parts) 

- Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes

-Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers

-Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes 

-Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
•Through National Accessory Business Development Manager-collaborate with Ford’s General Office including Purchasing, Planning, Program Management, Sales, Marketing, etc.  to adopt new products, sales processes, incentives/promotions, etc.

- Identify best practices in inclusion within the nation to share for continuous improvement. 

- Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team 

- Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders
Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation 

- Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team 

-Proactively working to understand and communicate best practices and unique regional requirements to stakeholders
-Support miscellaneous team assignments as needed. 

You'll have... 
•Bachelor's Degree required. 
•7+ years Dealer facing operations and/or retail experience (i.e., Field Ops, Sales and Service, Market Representation, CX, etc.) required 
•Demonstrated experience in working with franchisees/dealers to successfully implement company initiatives and deliver results. Leverage critical strategic thinking skills to develop an executable strategic vision around dealer culture improvement.
•Understanding and applying the synergy between process and people at retail to create BIC dealer experience for both dealer employees and their customers 
• Strong people skills to build a network of company employee advocates from current Dealer-facing organizations (e.g., Sales, Field Ops, Market Representation, FCSD, Model e, etc.) 
• Demonstrated examples of advocacy and empathy 
• Must care deeply and passionately about the company and its culture, learning and development, inclusion, the customer experience and its products 
• Experience in influencing key partners at all levels to collaborate on shared objectives 
• Champion lean practices and Ford OS behaviors: Be eager to learn and incorporate these into your daily work. 
• Promotes an inclusive environment and embodies our FordOS behaviors 

• Project management experience, including multiple, complex projects simultaneously. 
• Ability to travel domestically. 
•Extraordinary teamwork, collaborative skills and superior customer service mindset 
• Ability to work independently, under time and workload constraints and prioritize effectively