Director, Customer & Vehicle Lifecycle Management

Job Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

 

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

·         Medical, Dental and Vision plans that include no-cost and low-cost plan options

·         Immediate 401(k) matching and vesting

·         Vehicle purchase and lease discounts plus monthly vehicle allowances

·         Paid Volunteer Time Off with company donation to a charity of your choice

·         Tuition reimbursement

 

What to Expect

The Director, Customer and Vehicle Lifecycle Management is responsible for driving brand and captive loyalty among Hyundai, Kia, and Genesis consumers while maximizing vehicle value across various lifecycles. This role involves leading strategy and planning, with a particular focus on electric vehicle initiatives aimed at improving sales efficiency and achieving other enterprise goals. In addition, this position will proactively engage and collaborate with business leaders at HCA, global headquarters, and local OEMs to ensure buy-in for strategies and effective execution.

What You Will Do

1.     Develop customer and vehicle lifecycle process and programs resulting in higher client retention & loyalty, increased opportunities to monetize the assets beyond traditional programs, drive higher asset residual valuation and maximize profitability. Facilitate discussions to achieve stakeholder and executive alignment on product, program and service-level approach throughout vehicle lifecycle.

2.     Develop and execute data-driven strategies utilizing advanced analytics across various functions to enhance brand and customer loyalty.

3.     Lead key Marketing initiatives to drive Captive Value to OEMs. Collaborate with cross-functional teams to align loyalty initiatives with business goals.

4.     Complete ad-hoc assignments, presentations and reporting as requested by management and/or executives and perform all other duties as assigned.

5.     Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

 

Qualifications
 

What You Will Bring

·         10+ years of relevant experience in Sales, Finance, or Marketing role with a strong focus on advanced analytics, marketing analytics, strategy development, pricing and project planning.

·         Experienced and proven people leader with substantial subject matter expertise who can organize, direct, and motivate team to accomplish organizational objectives

·         5+ years of management and supervisory experience

·         Experience in customer segmentation, predictive modeling, and marketing analytics tools

·         Prior experience working within Automotive Finance as well as consulting experience preferred.

·         Bachelor’s degree required in Marketing / Statistics / Sales Management / Business or related field.

·         MBA a plus.

·         Strong leadership skills to effectively lead and support both assigned resources and colleagues from other internal HCA departments or external stakeholders.

·         Excellent communications skills to drive strategic initiatives and the ability to produce and present materials to C-Suite level.

·         Proven critical thinking, problem solving skills for strategy formulation. 

·         Excellent organizational and multi-tasking skills.

·         Knowledge of the automotive industry.

·         Exceptional analytical skills, data-driven and analytical in making decisions.

·         Expert skills w/ Excel, SQL, SAS and analysis tools

·         Ability to extract, analyze and draw insight from data in enterprise databases

 

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

 

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

 

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

 

Primary Location
: United States-California-Irvine

Work Locations
: 
Headquarters 1 
3161 Michelson Dr. Ste 1900 
 Irvine 92612


Job
: Sales & Marketing

Job Type
: Regular

Overtime Status
: Exempt

Schedule
: Full-time

Minimum Salary: $
171,000.00