Workshop Fleet Operations Manager

Roles & Responsibilities

• Responsible for all PEC fleet maintenance operations, reporting to the Manager, PEC Business Operations
• Liaise with Porsche Service Centers, as needed, for offsite vehicle repairs
• Ensure vehicles are repaired properly the first time and on time for all PEC fleet used for track activities
• Accurately document all necessary repairs and retirements using the approved Dealer Management system
• Manage parts inventory in Porsche systems (SAP and PBS/Tekion)
• Provide a complete and accurate written cost estimate for labor and parts with an established time of completion and follow up as needed
• Maintenance of all service records for PEC fleet
• Ensuring correct level of parts stock required for fleet maintenance (tires, brake pads, brake rotors, etc.)
• Ensure that all work is carried out to Porsche quality standards, policies and procedures
• Facilitate the orientation of new team members in collaboration with the Manager, PEC Business Operations by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations to ensure that new team members understand their respective duties
• Maintain good relationships with other stakeholders
• Manage proper maintenance of tools, equipment and other materials in the Workshop
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance
• Ensure product training, via the Porsche Academy, takes place when required for PEC fleet technicians
• Evaluate the impact of possible work delays, interruptions or changes in plans to develop appropriate course of actions
• Assist Manager, PEC Business Operations with special reports or work as needed
• Oversight of all PEC Workshop service orders to ensure all work is completed correctly and in a timely manner
• Review RO’s to ensure that all actions have been documented according to Workshop policies and procedures

• Management of all parts related operations i.e. stocking parts, placing orders, facilitating returns, inventory checks, etc.
• Management of warranty, responsible for processing recalls, service campaigns and warranty repair claims carried out by PEC Workshop
• Ensuring PEC Workshop meets all government environmental and safety standards

• Ensure and monitor new customer delivery PDIs are scheduled and inspected to the highest standard
• Ensure new vehicles are being detailed to high quality standard
• Serving as main contact for all PEC fleet needs (transportation, fuel, tire disposal, etc)
• Coordinate with the PEC Vehicle Logistics Manager to ensure synergy and alignment of maintenance schedule and work requests
• Effectively communicate with the PEC Vehicle Logistics Manager to monitor and report on the progress/status of fleet vehicles
• Oversight of the vendor-team responsible for all PEC fleet logistics and scheduling in accordance with PEC track operations
• Fleet tracking from ordering, to on-site use, to retirement using Porsche systems (PVMS, PFMS)
• As part of the PCNA Management Team, this position is required to work approximately one weekend per month on a rotational basis as manager on duty (more or less depending on business needs).
• Responsible for the proper usage of, awareness of, and compliance with Information technology security policies at Porsche Cars North America
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.
• Conduct all business with integrity, sincerity, honesty, genuine concern and maintain the highest service standards
• All other duties as assigned

Qualifications

Required qualifications include:

Education

• Bachelor’s degree in Business / Engineering or Technical School Degree preferred

Experience

• Minimum of 7 years working experience in the automotive industry preferably in After-Sales / Fixed Operations
• Significant experience with, knowledge of, and exposure to the Porsche Brand preferred
• Previous service experience in Porsche dealership preferred
• Service Writer/Advisor experience at a dealership for luxury car/VW family brand preferred

Skills /Abilities

• Excellent verbal and written communication skills
• Ability to effectively manage multiple projects
• Strong analytical skills and leader skills
• Highly organized, target oriented mindset, works well without close supervision
• Ability to set and meet challenging deadlines
• Excellent interpersonal and customer service skills
• Ability to work a flexible schedule
• Ability to operate both standard and automatic vehicles
• General computer experience (Microsoft Office, Outlook and Teams; Database software)
• The ability to foster positive and productive work relationships 
• German language skills are a plus

Percentage of required travel: <10%

Schedule/Shift: Monday-Friday

This position does require the ability to work weekends (done on a rotational basis within the PEC management team).

Physical Requirements

• This job operates in both an automotive repair shop and office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. This position will also have daily work in the automotive repair facility.   While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud.
• While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand, move, use hands to finger, handle or feel, and reach with hands and arms.  The employee must occasionally climb, stoop, kneel, crouch, crawl, lift and/or move up to 35 pounds.
• Specific vision abilities required include close, color, distance, and depth perception. 
• Must be able to effectively work and complete tasks in an open office/noisy environment.

Direct Reports

List by job title any positions to be supervised by the incumbent:

• Porsche Experience Center (PEC) Workshop Technicians (Contracted Roles)
• Porsche Experience Center (PEC) Vehicle Logistics Manager (Vendor Role)
• Porsche Experience Center (PEC) Detail Lead (Vendor Role)

The salary range for this role is $95,000 – $110,000 per year. However, it is important to note that at Porsche compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.  In addition to salary, individuals may be eligible for a discretionary performance bonus.

Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs