Sales Support – eCommerce

Alpinestars is currently seeking an enthusiastic, energetic, sports-minded person to fill a position in our Sales Support department. This position will work in a support role to Alpinestars sales management across all our eCommerce channels to optimize Alpinestars’ presence on the web and provide exceptional customer service. The ideal candidate will be a motivated self-starter with the ability to learn and adapt to the ever-changing eCommerce environment. Additionally, the ideal candidate must be organized and resourceful with the motivation to solve any problem presented.

Key Responsibilities

• Customer relationship management through the use of Salesforce
• Customer service and product support to retail partners and customers (inbound and outbound telephone calls)
• Order and inventory management within Shopify
• Developing and executing effective sales campaigns
• Coordination of seasonal product launches
• Control management. This includes monitoring the prices of products being sold online, submitting reports to the team
• Report creation: A portion of your job will involve the creation of a variety of reports

Qualifications

• At least one-year previous experience in sales or customer service
• Computer proficiency: as this position entails a great deal of data entry you must possess strong Excel, Word and Outlook skills
• Familiarity with Full Circle software a plus
• Familiarity with Shopify a plus.
• Strong organizational skills
• Excellent attention to detail, the ability to plan strategically and to manage multiple tasks and projects
• Familiar with data management
• Ability to work independently and in a cross-functional environment
• Basic understanding of Google products such as Webmaster Tools & Analytics would be desirable
• Great writing skills. You’ll be corresponding with both our clients and suppliers
• Creative thinking and problem solving

$19 – $22 an hour