Sales Operations Coordinator

Alps Alpine, a leading manufacturer of electronic components and automotive infotainment systems, has brought the world numerous “First 1” and “Number 1” products since its founding in 1948. The Alps Alpine Group currently operates 110 bases in 26 countries and regions, supplying roughly 40,000 different products and solutions to around 2,000 companies worldwide. Those offerings include devices such as switches, sensors, data communication modules, touch input panels, actuators, and power inductors; electronic shifters, remote keyless entry systems, and other automotive units; consumer electronics like car navigation and audio-visual systems; and systems and services such as digital keys based on smartphone app and blockchain technology, and remote monitoring.

ESSENTIAL FUNCTIONS

• Act as the primary point of contact for dealers, addressing inquiries and providing support.
• Facilitate communication between dealers and the finance department to resolve issues and streamline processes.
• Work closely with sales and marketing for communications of promotions as well as business programs
• Maintain accurate records of dealer interactions and financial transactions.
• Utilize Excel for data management, analysis, and reporting related to dealer performance and finance metrics.
• Assist in the preparation of financial documents, such as invoices, budgets, and forecasts.
• Provide exceptional customer service, ensuring a positive experience for all dealers.
• Collaborate with internal teams to improve processes and enhance dealer support.
• Monitor and report on key performance indicators related to dealer engagement and financial performance.
• Provide support toward the certification and ensure compliance to customer-required quality management systems (TISAX, TS16949, IATF, etc..) 
• Positions that fall under the functions of Product Development, Legal, HR, IT, and Executive Management are required to exercise a higher level of confidentiality and discretion in handling information the positions have access to. 

QUALIFICATIONS

• EDUCATION/EXPERIENCE AND/OR TRAINING

• Bachelor’s degree in finance or business administration preferred and four or more years of experience as or equivalent combinations of experience, training, and education.