Sales Coordinator

Job Description

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

 

 

 
Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

 

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

 

 

Marucci Sports, a wholly owned subsidiary of Fox Factory, was founded by two former MLB players and their athletic trainer who began handcrafting bats for some of the best players in the game from their garage in 2004. Fast forward to today, that dedication to quality and understanding of players’ needs has turned Marucci into an All-American success story, the number one bat preferred by players and The Official Bat of Major League Baseball (MLB).

 

Position Summary:

The Sales Coordinator will assist the sales team by coordinating sales-related activities, ensuring the smooth running of the sales process. This position is responsible for maintaining customer relationships, managing the order process, and providing support to sales representatives. The ideal candidate is detail-oriented, organized, and has excellent communication skills.

 

Position Responsibilities:

• Sales Support: Assist sales representatives in preparing quotes, sales presentations, contracts, and proposals.


• Sales: 
  
  
  
  • Establish new team sales accounts by planning and organizing daily work schedule to call on existing or potential sales.
  
  
  • Communicate with customers and leads to identify and understand their product or service needs.
  
  
  • Identify and suggest products and services to meet those needs.
  
  
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  
  
  
  


• Customer Service: Serve as a liaison between the sales team and customers, handling inquiries, providing information, and ensuring customer satisfaction.


• Order Processing: Manage the entire order cycle, from order entry to delivery, ensuring accuracy in pricing, product availability, and shipping details.


• CRM Management: Maintain and update customer databases, ensuring that all information is accurate and up to date.


• Reporting & Analytics: Prepare regular sales reports, track KPIs (Key Performance Indicators), and assist with data analysis to help improve sales performance. Recommend changes in products, service, and policy by evaluating results and competitive developments.


• Scheduling & Coordination: Coordinate meetings, calls, and appointments for the sales team. Assist in organizing and attending sales events or trade shows when required.


• Communication: Facilitate communication within the sales team and with other departments, such as marketing, logistics, and finance, to ensure alignment on strategies and goals.


• Inventory & Stock Management: Monitor stock levels and liaise with the warehouse team to ensure orders are fulfilled promptly.


• Administrative Tasks: Handle administrative duties such as processing sales orders, preparing invoices, and tracking payments.


• Problem Solving: Address and resolve any issues or complaints from customers quickly and professionally.

 

Specific Knowledge, Skills or Abilities Required:

• Proven experience in sales coordination or a similar administrative role


• Strong knowledge of CRM software and MS Office


• Excellent organizational, communication, and multitasking skills


• Ability to work well under pressure and meet tight deadlines


• Attention to detail and strong problem-solving skills


• Ability to work independently and as part of a team

 

Position Qualifications:

Education:

• Bachelor’s degree in business, marketing, or a related field (preferred)

 

Experience:

• 1-2 years of experience, preferably in Customer Service or Inside Sales in the Sports Manufacturing Industry

 

Disclaimer: This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

 

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

 

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.