OE Quality & Operations Manager

Job Description

Company

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Summary
We are seeking a highly skilled and detail-oriented Quality & Operations Manager to join our team. In this role you will be responsible for ensuring that our products meet the highest standards of quality and compliance. This includes the development and implementation of quality processes to guide continuous improvement activities.  In addition, you will serve as the key account manager for OE related quality and supply issues related to products delivered to our customer.

Responsibilities

• Quality:




• Auditing and ensuring policy and procedures are following ISO9001 and ISO14001


• Develop and implement quality control procedures and guidelines to ensure compliance with industry standards and regulations


• Conduct quality audits to identify areas for improvement and implement corrective actions


• Analyze product performance data to identify trends and areas for improvement


• Collaborate with cross-functional teams to develop and implement quality assurance plans


• Provide technical support and guidance to manufacturing teams to ensure adherence to quality control processes


• Assist Engineering team to perform root cause analysis on product defects or non-conformances


• Collaborate with suppliers to ensure the quality of incoming materials and components


• Develop and maintain documentation related to quality control processes, including standard operating procedures (SOPs) and work instructions


• Develop processes and create workstations for light assembly and rework as necessary

• Operations:




• Lead the implementation of all new OE programs into the warehouse


• Ensure that all demand fulfillment activities meet or exceed customer Key Performance Indicators (KPIs) and quality requirements


• Collaborate with GM of Distribution and VP of Supply Chain to determine staffing requirements to achieve on-time delivery while attaining certain efficiency and overhead metrics


• Assist with monitoring in transit inventory of goods and assist as necessary to schedule delivery and plan staffing


• Oversee work order processes and accuracy for order assembly and processing


• Maintain inventory accuracy within company acceptable standards


• Participate in regularly scheduled meetings (daily, weekly, monthly) with customers to provide updates and review performance


• Build and maintain strong working relationships with customer contacts to foster collaboration and trust


• Provide regular updates to leadership on critical issues impacting fulfillment, shipping, or customer satisfaction


• Collaborate with cross-functional teams such as Supply Chain, Procurement, Operations, and Customer Service to ensure smooth execution


• Escalate issues or risks early to leadership and customers to avoid disruptions in service


• Ensure all documents are filed in accordance with agreed upon internal requirements and processes


• Conduct quarterly Kaizens to identify areas of opportunity for improved efficiencies


• Track and analyze performance metrics such as fill rate, on-time delivery, order accuracy, and shipping compliance


• Present findings and recommendations in internal and customer-facing meetings.


• Use data-driven insights to identify opportunities for continuous improvement in fulfillment and shipping processes


• Facilitate alignment across departments to ensure seamless customer support

Requirements

• Bachelor's Degree in Operations, Quality, Engineering, or related field


• Minimum of 3 years of experience in a quality engineering role within an Automotive manufacturing environment


• Strong knowledge of quality control principles, practices, and methodologies


• Proficiency in project management tools and techniques


• Excellent analytical skills with the ability to analyze data and identify trends


• Strong attention to detail and problem-solving abilities


• Knowledge of QA/QC processes, including statistical process control (SPC) methods


• Excellent communication skills, both written and verbal


• Knowledge of Toyota Kaizen a plus

Benefits

• Competitive salary ($80,000 - $110,000 DOE)


• Medical/Dental/Vision/Life insurance available


• 10 paid holidays


• Paid vacation/Sick leave


• 401k with company contribution


• Employee discount

If you are a dedicated Quality Engineer looking for an opportunity to make a significant impact on our organization's success, we encourage you to apply. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.