Manager, Warranty Administration

Job Description

The Warranty Administration Manager will lead the Warranty Department in DENSO’s Long Beach Office.  The candidate must have prior managerial or supervisor experience, as well as a bachelor’s degree in a finance related discipline.  

Roles and Responsibilities:

The Warranty Administration Manager will lead the Warranty Department in DENSO’s Long Beach Office.  The candidate must have prior managerial or supervisor experience, as well as a bachelor’s degree in a finance related discipline.  In this position, the candidate will:

• Create, monitor and manage company financials and budgets as they relate to warranty and quality.  
• Establish and manage controls for warranty claim judgment, acceptance/rejection, payment and reporting to ensure only appropriate claims are paid.
• Accurately monitors claims to ensure senior management has visibility to claim payment and fiscal impact.
• Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development, finance and others to ensure cross-functional communication and resolution of product issues and control warranty costs.
• Develops and records the processing procedures for customers and vendors and develops and maintains warranty agreement records.
• Creates new methodologies to recover warranty costs from suppliers.
• Establishes activities to train Customers and Sales associates to properly inspect parts prior to claim submission.
• Establishes key KPI’s for areas of responsibility to develop daily, weekly and monthly reporting to show current status and improvements in the processing of warranty claims.
• Develops new and kaizens existing processes, procedures, activities to lower warranty liabilities for cost reduction.
• Responsible for departmental budget development and tracking, expense forecasting, managing staff workload and rotations, efficiency improvements, and representation at meetings and conferences.
• Manages the daily work of warranty claims administrators and analysts and aids in problem solving solutions, coaching and counseling associates and fostering high morale within the team environment. 
• Aids in setting attainable goals relating to organizational objectives and assesses achievements. 
• Ensures that associates are developed and trained for increasing responsibilities, efficiency improvements, analytical capabilities and continuous improvement. 
• Ensures that associates are cross-trained and able to support each function to maintain department flexibility and capabilities.
• Performs other duties as assigned.

Skills and Abilities:

• Excellent project management skills including the ability to define program, project or process objectives, identify customers/stakeholders and their interests, plan steps, and to coordinate resources to accomplish goals and objectives in an effective and timely manner 
• Excellent written and verbal communication skills. 
• Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex situations, applying knowledge of specialty area and use of sound judgment 
• Demonstrated competency in working with computer software (Oracle, AS400/BPCS, Microsoft Office Suite and database applications) to retrieve, analyze and reconcile data. 
• Demonstrated knowledge of programming logic and prior experience with electronic or web-based warranty processing system development and testing 
• Excellent customer service skills with an ability to approach every business relationship as a partnership 
• Excellent negotiation skills. 
• Ability to resolve difficult or complicated situations that are often sensitive in nature. 
• Recognizes and applies subtle cues in anticipating customers’ needs and potential next steps.
• Takes strong stand without indicating disrespect and seeks positive outcomes  
• Kaizen mindset 
• Ability to effectively apply the PDCA process to own work and in evaluating the work of others
• People management skills, with an ability to professionally develop direct reports  
• Ability to develop and monitor individual and departmental G&O

Required Qualifications:

• Bachelors degree in business, information systems or related field
• More than 10 years of relevant experience
• Previous experience with an automotive distributor, manufacturer or Tier 1 supplier
• Experience with DOMO and Power BI.

Salary Range: $115,800 – $144,800

Benefits Summary:

• Health, Dental, Vision, Prescription Drug plans
• Life and Accidental Death & Dismemberment Insurance
• Flexible Spending Account
• Employee Assistance Program
• 401K with 4% company match
• Bonus Program
• Wellness Program
• Onsite Fitness Center (vary by location)
• Tuition Reimbursement
• Career Development and Ongoing Training
• Paid holidays and vacation
• Cafeteria and food markets (vary by location)
• Volunteer opportunities
• Employee recognition (employee and milestone events)

At DENSO:

DENSO is an advanced mobility supplier and global Fortune 500 company. Here, we innovate, create and make things to change how the world moves. We develop technology and components for major automakers worldwide, which you can find on nearly every vehicle make and model on the road today.

At our core, DENSO wants to make the world a better place. And, we have the ability to do so using our broad product portfolio, which spans mobility electronics, thermal systems, electrification systems, powertrain systems, sensors & semiconductors, and non-automotive businesses.

We’re far reaching: Globally headquartered in Japan, we have 170K+ employees across 221 facilities in 35countries across the globe. Here in North America, our headquarters is in Southfield, Michigan. Last year, we had$47.6 billion in global consolidated revenue with North America contributing $10.9 billion.