IT Admin­is­trator I

LIQUI MOLY USA is seeking a candidate to fill a new position in our marketing team as an IT Administrator I (Tier 1), this role is hybrid within the Irvine, CA area. Join our team and you will work with people who think positively about the future and are upbeat about life. 

We are seeking an experienced and dynamic IT Administrator (Tier 1) to join our team and take responsibility for managing and growing LIQUI MOLY’s efficiency and support through IT systems. The ideal candidate will have a deep understanding and experience in organizing and running successful IT solutions and support, a proven track record of success in communication and organizational planning, and a passion for delivering exceptional customer service for internal customers.

In this position, you will take an active part in the successful growth of our company. You will be responsible for coordinating support and directives in our Operations department focused on IT solutions and support. This role will also focus on actively supporting all of our team members’ IT needs, organizing, and developing IT initiatives and solutions, needs fulfillment, and administrative tasks as needed. Working independently, you are responsible for your own success. 

LIQUI MOLY is a leading manufacturer of OE-type high-quality motor oils, additives, and other lubricant products with headquarters located in Ulm, Germany. Since 1957 we have supplied the German marketplace with innovative quality oil and additive products for the automotive, powersports/marine, and industrial markets. In 1992 we began our sales effort in the United States and these past 10 years sales have grown significantly. 

To continue our successful growth, we continue to expand our teams. This opportunity provides a competitive salary range of $68,000-$75,000 D.O.E. Also included are travel expense reimbursement, business iPhone, laptop computer, 401K plan, health insurance, disability insurance, paid vacation, and holidays.

* This position is a home office-based assignment

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues.
• Assist with the setup and maintenance of IT equipment and systems.
• Document and track support requests in the ticketing system.
• Escalate complex issues to second-level support.
• A minimum of 2 years of experience as an IT Administrator.
• Proven track record of customer service success, focusing on developing and maintaining long-term internal customer relationships.
• Excellent communication and interpersonal skills, with the ability to build rapport with a wide range of individuals.
• Experienced with project management prioritizing organization and follow-through.
• Skilled in a patience-led approach with creativity and insight into team and customer needs and process utilization. 
• Self-motivated and results-driven, able to work independently and as part of a team.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.

Must haves:

• Experience in a similar IT support role.
• Knowledge of Windows 10/11 and IOS/macOS.
• Basic network knowledge
• Legally able to work in the USA with no restrictions.
• Clear a background check.
• Have a current valid driver’s license with a clean record.
• Willingness to travel up to 25-40% of the time.
• Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint)