Inside Sales Representative – Truck Tire

Job Description

This position supports sales for our Truck Tire group. You will be a primary contact for our customers in the field as well as our Sales Manager. You will process and manage customer orders via phone, e-mail, fax, ContiLink/EDI ordering systems from order creation to customer invoicing. This includes order entry, stock allocation, ContiLink / EDI management and delivery note creation. Process customer request for return goods.

• Handle inbound customer calls. Must meet stated department phone objectives.
• Establish and maintain a working customer relationship.
• Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.
• Conduct customer visits when needed. Travel to customer location may be required.
• Maintain customer database and current customer account information in CRM.
• Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.
• Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.
• Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur.
• Maintain knowledge in product and policy.
• Assist in other duties, as required.

WHAT YOU BRING TO THE ROLE

• Bachelor’s Degree OR 2+ years related professional experience if no Bachelor's Degree


• Strong attention to detail and multitasking skills


• Microsoft Office knowledge/experience


• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future, for this job opening.

PREFERRED QUALIFICATIONS

• 1+ year of experience related to inside sales or customer service


• Bilingual - English and French speaking


• SAP experience


• Continental is not able to pay relocation expenses for this opportunity

THE PERKS 

• Immediate Benefits 


• Robust Total Rewards Package


• Paid Time Off


• Volunteer Time Off


• Tuition Assistance


• Employee Discounts, including tire discounts


• Competitive Bonus Programs


• Employes 401k Match


• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.


• Hybrid Work 


• Employee Assistance Program


• Future Growth Opportunities, including personal and professional


• And many more benefits that come with working for a global industry leader!