Ecommerce Manager

Job Description

Company Description

ARB 4x4 Accessories is Australia's largest manufacturer and distributor of 4x4 accessories, with a global export network reaching over 80 countries. The North American operations are based in Auburn, Washington. ARB is known for its innovation in the industry, utilizing state-of-the-art fabrication equipment and CNC technology to maintain high standards in manufacturing. The company employs a highly skilled workforce and maintains a stringent quality control system to produce some of the finest 4WD accessories in the world. ARB products are sold and serviced through an extensive network of authorized distributors, with over 1,300 dealers in North America.

 

Role Description

This is a full-time on-site role for an Ecommerce Manager, located in Auburn, WA. The Ecommerce Manager will be responsible for managing online sales channels, overseeing the company's e-commerce strategy, and driving revenue growth through online platforms. Day-to-day tasks will include analyzing sales data, developing and executing marketing campaigns, and working closely with internal teams to optimize the online customer experience. The role includes coordinating with external partners and vendors to enhance the company's online presence and achieve business objectives.

 

Site Strategy & Optimization

• Own and manage ARBUSA.com and associated eCommerce platforms.


• Develop and execute strategies to drive site traffic, conversion, AOV, and revenue growth.


• Oversee the website merchandising strategy, promotions calendar, and product launch rollouts.


• Work with UX/UI and dev partners to optimize site functionality and customer journey.

Digital Marketing & Analytics

• Partner with agencies on paid media, SEO/SEM, and affiliate efforts to support acquisition and retention.


• Leverage analytics tools (e.g., GA4, BigCommerce, heatmaps) to measure performance, derive insights, and recommend enhancements.


• Track KPIs including traffic, conversion rate, ROAS, CAC, and CLTV.

Product & Content Management

• Oversee product content, pricing, availability, and categorization in the eCommerce platform.


• Ensure alignment of digital product presentation with ARB’s brand and technical accuracy.


• Manage digital assets including product photos, banners, and descriptions in coordination with internal teams.

Cross-functional Collaboration

• Liaise with Product, Sales, Customer Service, and Operations to support promotions, product availability, and fulfillment.


• Coordinate with warehouse and logistics teams to ensure DTC readiness and customer satisfaction.


• Collaborate with IT on integrations and technical improvements.

Customer Experience & Support

• Drive initiatives to improve post-purchase experience, reduce returns, and boost customer loyalty.


• Oversee review generation, FAQ resources, and content that supports product education and engagement.

Compensation/Benefits

Pay: $90,000 - $115,000 annually

 

Benefits

 

• 401K with 3% company contribution


• Medical/Dental/Vision/Life insurance


• 10 paid holidays


• Paid vacation time


• Paid sick time


• Employee Discount