Customer Service Representative – E-Mail/Chat – Remote

Job Description

**$1,500 Sign-on Bonus**

Fully Remote

Must be able to work the following shift (eastern standard time):

11:30am – 8:00pm, 4 weekdays

8:30am – 4:30pm every Saturday

About 1A Auto

1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. Each team member brings a unique skill set to the table and collectively have a track record of accomplishing the most challenging of goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a casual work environment, and the opportunity to apply your skills in a rewarding situation.

We are passionate about empowering people to do their own auto repairs. Our company’s mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family. And our niche is to provide great value, exceptional customer service and education to make customers confident in their decision to do their own repairs.

Overview of E-Mail/Chat Customer Service Representative

The E-Mail/Chat Customer Service Representative has direct interaction with customers by email/chat and are responsible for recommending products, resolving inquiries and processing of orders while maintaining a high standard of service and professionalism. Candidates for this position should enjoy repetitive duties with high-volume of customer inquiries and exhibit patience and attention to detail as they focus on completing tasks quickly and accurately. This position requires working collaboratively with others in your group and in other departments. The goal is to make happy customers who will buy from us again!

Responsibilities of the E-Mail/Chat Customer Service Representative

• Demonstrate excellent online customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
• Contribute to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
• Learn software used by this company to navigate listings, locate customer information, and look up data about products.
• Experience in a high-volume environment.

Requirements of the E-Mail/Chat Customer Service Representative

• High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
• Strong typing, spelling, and grammar skills a must.
• Proficient computer user and knowledge of internet.
• ASE Certified a plus.
• Parts Counter or mechanics experience a plus.

Please note: This job description is not all inclusive, but rather is intended to capture the majority of the job functions.