Customer Service Representative

Job Description

COME JOIN OUR CUSTOMER SERVICE TEAM!

$15.00/hr.
Remote Work Schedule
Weekly Pay
Paid Time Off
401K -Company Match
Full Medical & Dental
Tuition Reimbursement
50% Discount on Products
Bilingual - pay differential
Extended Parental Leave

POSITION SUMMARY 

The Customer Service Representative will be the first point of contact for RealTruck customers and will support the management of incoming calls, e-mails, and chats.  This role will interact with new and existing customers to classify and assess customers’ needs to achieve satisfaction. The representative will examine, analyze, and document relevant details to assure accurate data entry and will require knowledge of customer service policies, processes, and related systems to meet and exceed customer expectations. 

CORE FUNCTIONS 

• Provide exceptional customer service by meeting and exceeding customer expectations with our internal and external customer base.  

• Act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. Acknowledge and solve customer complaints. 

• Answer general inquiries on pricing, orders, minor installation issues, missing hardware, warranty, and general product information lookup. 

• Provide exceptional service and support to both internal and external customers via all channels.  Must be able to communicate effectively all features and benefits of products to customers.  

• Handle high volume of inbound customer touchpoints via multiple channels (phone, email, web, chat or social). 

• Maintain a positive, empathetic, and professional demeanor at every customer touchpoint. 

• Achieve established goals or deadlines set for the department via leadership. 

• Ensure accuracy of customer records and update as needed. 

• Keep records of customer interactions, transactions, comments, and complaints. 

• Complete customer transactions, documentation, and/or data entry in a timely manner. 

• Display high levels of accountability by following instructions or guidance provided by leadership; ability to apply feedback to improve performance. Takes responsibility for own actions. 

• Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product knowledge through training. 

• Perform additional duties, as assigned. 

 

QUALIFICATIONS & REQUIREMENTS 

 Education and Experience 

• High school diploma or GED is required. Technical Certification or Associate's Degree preferred. 

• 1+ years of customer service, hospitality, technical support, or related work experience is required. 2-5 years of experience preferred. 

Skills, Abilities, and Knowledge 

• Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel. 

• Excellent written and oral communication skills. Ability to maintain/exceed overall performance with high levels of accuracy. 

• Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner.  

• Advanced organization, prioritization, and attention to detail skills.  

• Able to resolve conflict with ease and compassion 

• Ability to work independently or with others in a fast-paced environment with constant interruptions. 

• Excellent attendance and dependability.  

• Ability to respond to common inquiries or complaints.  

• Demonstrate proficiency with multilateral computer systems and technology.  

• Flexible schedule with the availability to work evenings, weekends, and holidays.  

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 

• Promotes a team atmosphere through a positive attitude and working well with others. 

About Real Truck 

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, Real Truck’s 5,000+ associates operate from 78 facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 850 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships. For more information, visit www.realtruck.com.   

Pay and Benefits:

• RealTruck offers competitive pay and the opportunity for an annual increase, based on job performance.


• Comprehensive medical, dental, and vision health insurance with FSA/HSA options


• A 401k savings program with a company match to plan and save for your retirement.


• Paid Time Off (PTO)


• 16 hours of paid Wellness time off


• 10 paid holidays and paid time off to ensure time with your family and a work/life balance.


• Educational assistance to continue college or pursue other skills and further your career.


• Discounts on great RealTruck products for you, your family, and friends


• We reward great talent referring great talent with our Employee Referral Bonus program.


• We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.