Client Liaison

Job Description

As a Client Liaison, you’ll work within the Broad Arrow Group Client Service team with responsibilities related to the sale and auction of collector cars. You’ll collaborate with an experienced team of industry professionals as well as high net worth clients on title and bidder registration, invoicing, consignment management, and logistical coordination, related to the successful execution of live and online auctions, private sale transactions and more.

Ready to get in the driver’s seat?  Join us!

What you’ll do:

• Provide exceptional customer service
• Help develop the client experience on all levels of engagement with Client team
• Work with Specialist team to provide customer service to clients registering, consigning, and buying at auctions. This entails:
  • Helping with pre-sale outreach
  • Assisting catalog requests, bidder registrations, seat requests, and RSVPs to Broad Arrow Group events and auctions 
  • Managing consignment packages and marketing fees for auction consignments 
  • Helping to manage post-sale issues from both buying and selling clients
  • Acting as a point of contact to clients
  • Assist with post-sale invoicing and requisite transportation
• Work with the Client Service team to create and facilitate bidder registration for each auction ahead of the sale and onsite
• Assist with post sale load-out onsite
• Necessary data entry and database management related to car consignments and transactions, specifically car and client-related information
• Occasional business-related travel

This might describe you:

• Bachelor’s degree or equivalent experience
• Exceptional organizational skills and ability with very strong attention to detail
• Polished client-facing engagement and eagerness to interact directly with clients and problem-solve for them
• Excited about working with autonomy and independence.
• Excellent written and verbal communications skills
• Ability to deliver under time pressure and deadline
• High level of integrity and work ethic
• Background in client relationship management
• Knowledge in Microsoft suite 
• Ability to manage time in an independent work from home environment 
• Positive mindset with strong orientation for teamwork and collaboration

Other things to note:

• This position is based in our Van Nuys, CA office.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.