Logistics Customer Service Specialist

Job Description

We are looking to add a motivated individual to our team in the role of Logistics Customer Service Specialist. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.

Responsibilities include, but are not limited to the following:

•  Order Processing & Management
  
  
  
  • Receive, review, enter, and process customer orders accurately
  
  
  • Verify order details, including pricing, product availability, and shipping requirements
  
  
  • Track open sales orders, answer customer questions regarding order status and delivery
  
  
  • Coordinate with internal teams to ensure timely order fulfillment
  
  
  • Process product returns per ARB policy
  
  
  
  


• Inventory & Warehouse Coordination
  
  
  
  • Work closely with warehouse staff to track stock levels and product availability
  
  
  • Monitor order status and provide tracking updates to customers
  
  
  • Address shipping issues such as delays, damages, or lost shipments
  
  
  
  


• Customer Service
  
  
  
  • Assist with issue resolution, and overall customer service and support related to orders
  
  
  • Resolve tickets representing consumer-generated technical order related requests or problems
  
  
  • Refer customers to published materials, secondary sources, and more senior staff when needed
  
  
  • Answer frequent phone calls in a polite and professional manner
  
  
  
  


• Other
  
  
  
  • Participating in product training and new product launches
  
  
  • Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
  
  
  • Identify critical distribution issues and online technical issues and report them to the correct personnel
  
  
  • Other related tasks as assigned
  
  
  
  

Experience/Skills:

• 2+ years of inventory management, supply chain, order fulfillment or related experience required


• Knowledge of MS Office Suite and JDE software strongly preferred


• Excellent problem-solving and troubleshooting skills


• Courteous and helpful phone presence


• Strong customer-service skills


• Collaborative mindset


• Detail oriented


• Ability to work and thrive both independently and in a team environment

Compensation/Benefits:

• Competitive salary


• Medical/Dental/Vision/Life insurance


• 10 paid holidays


• Paid vacation/Sick leave


• 401K with company contribution


• Employee Discount

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance