Retention Team Members

Job Description

• On Hold Order Team
  
  
  
  • Place outbound calls to customers regarding their online orders.
  
  
  • Work with customers and manager to identify the issue with the order and find solution to retain business.
  
  
  • Advise alternative options and complimentary products based on opportunities.
  
  
  • Work with vendors on ETAs and Stock of customer orders.
  
  
  
  


• Finance Team
  
  
  
  • Call and email customers who apply for product financing. 
  
  
  • Work with Incomplete orders and Invoice Declines to see how to help customer with payment or financing options.
  
  
  • Must be able to understand the art of handling sales objections and followup.
  
  
  • For each opportunity, understanding the customers project goals, budget, and approval amount.
  
  
  
  


• Servicing Team
  
  
  
  • Handle inbound customer calls and email tickets. Work with the Customer Service team on requests, helping with Store Credit orders, and following up on orders needing required documentation.
  
  
  • Will work with Abandoned Cart orders that meet a threshold.
  
  
  
  

All Team Skills Required:

• Have a passion for this industry and basic knowledge


• Extremely reliable!


• Excellent sales experience along with understanding or willing to learn sales methodologies and able to meet KPIs.


• Be able to work in a high call volume environment (50-60 outbound calls per day).


• Customer service oriented. You are building a relationship and helping with a transaction.


• Strong computer skills. Be able to multi-task with communication channels and orders.


• Comfortable with using a CRM system. (Customer Relationship Manager)


• Strong phone skills. Your verbal communication to listen, communicate value proposition, and overcome objections.


• Master of written communication. Properly communicating with each customer to be relatable while still upholding proper grammar and values of Vivid Racing.

Pay: Base + Commission