Retail Lead Associate

Job Description

About Petersen Automotive Museum

The Petersen Automotive Museum is where automobiles tell stories, and every story has a place in history. As one of the world's largest and most diverse automotive museums, the Petersen features over 100,000 square feet of exhibit space and chronicles the evolution of outstanding automotive engineering achievements and their impact on our culture over the past 120 years. The Petersen Automotive Museum offers a range of competitive benefits.

 

About the role

 

Lead the retail team to achieve excellent customer service while consistently meeting the

museum’s set sales goals by working closely with customers to determine their needs and

answer their questions about the museum and our products to recommend the right solutions.

A lead quickly responds to any negative guest experience by de-escalating the situation and

ensuring your team understands and feels supported to make things right for the guest. Follow

up and audit the scheduling allocation and guidelines to support peak traffic times, key

holidays, events, and weekends. The Lead Associate's primary focus is to train new and

current retail staff and lead the retail team in daily tasks while providing a five star service.

 

What you'll do

 

● Help team members perform work assignments as communicated in a productive,

compliant manner.

● Meeting and connecting with customers, asking questions, listening to shoppers' needs,

and giving options and advice on meeting those needs.

● Learning the Petersen's systems and procedures to enhance selling efficiencies and

complete support duties to ensure all goals are met, including, but not limited to, retail

per cap, Vault Tour, and new membership sales.

● Daily oversight of opening and closing procedures, coordinate breaks and lunches,

provide personal coverage as necessary, collect cash deposits, and generate daily

reports.

● Maintain compliance with the Museum appearance and grooming policy and adhere to

uniform requirements, including a uniform shirt, pullover sweater, comfortable closed-toe

shoes, and business-appropriate pants.

● Develop product knowledge by reading current vendor tags and pamphlets and

attending training to communicate it to the customer.

● Maintain selling floor presentations and restock them as needed.

● Receiving and labeling inventory.

● Be aware of current promotional events and sales.

● Adhere to Loss Prevention inventory control and compliance procedures.

● Performs other work-related duties and projects as assigned.

● Manage assigned store section, delegate employee duties to section assigned

● Deescalate upset employees or customers or difficult situations.

● Report employee performance each quarter.

● Report Daily Sales to museum staff and directors

 

● Order office supplies, closing paperwork, and store supplies for daily tasks.

● Report any incident to management.

● Sets example for excellent customer service

Qualifications

 

● Basic understanding of sales principles and customer service practices

● Hands-on experience with POS transactions

● Familiarity with inventory procedures

● A friendly and energetic personality with customer service focus

● Ability to perform under pressure and address complaints in a timely manner

● Solid computer skills

● Ability to work with minimal supervision

● Highly organized and able to store items efficiently

● Excellent verbal and written communication skills

● Proficient in English

● Availability to work flexible shifts

● High school diploma or equivalent strongly preferred

● 2 year of work experience as a retail sales associate, sales representative or similar roles

The pay range for this role is:

23 - 24 USD per hour (Petersen Automotive Museum)