Tour Guide

Job Description

Salary Range:$15.00 To $17.00 Hourly

Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.
 

Job Responsibilities:
 • Greet and provide top-notch customer service to all visitors of Charlotte Motor Speedway by effectively answering questions, providing directions, and selling tours.
 • Provide safe tours to the general public and groups       
 • Tour Guides need to be high energy individuals that can engage the race fan during all Charlotte Motor Speedway’s daily tours and event time tours. Guides need to have a flexible work schedule and possess exceptional customer service and communication skills.

• Inform the Tour Services Manager when maintenance and care is needed on the tour vans.
 • Solicit group tours and conventions to purchase daily tours
 • Utilize FareHarbor ticket system by selling daily tours through it, adding customer accounts and doing end of the day ticket reports.
 • Responsible for fueling and performing safety inspection on tour vans prior to usage and keeping vehicles clean. 

• Enjoy working with fans of all ages
 • Other duties as assigned
 

Requirements:

• Must be at least 21 years old 
 • Experience with Microsoft Office products, Outlook and PCs is required
 • Excellent customer service and interpersonal communication skills
 • Flexible and able to adjust to changing conditions and circumstances
 • Flexible work schedule and willing to work weekdays, weekends and some evenings
 • Clean motor vehicle driving record
 • Able to operate a 15-passenger van
 • Specialized knowledge of Charlotte Motor Speedway
 • Pace Car Certified (CMS will provide this certification)
 • Passionate about NASCAR and racing