Sales Operation Lead – Amazon

Job Description

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world.  Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers.  In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.

We are on a journey of continuous growth – now looking for our Sales Operation Lead - Amazon.

As a Sales Operations Lead - Amazon is a pivotal role responsible for overseeing and optimizing sales operations within the Amazon sales channel. This position ensures the effective execution of sales strategies, process improvements, and data analysis to drive sales performance and achieve revenue goals. The ideal candidate will have a strong background in sales operations, excellent analytical skills, and the ability to multi-task and collaborate effectively with cross functional teams.

Your main responsibilities

• Channel Specific Sales Strategy: Develop and implement sales operations strategies tailored to the specific channel. Collaborate with the Sales Director to ensure alignment and execution with Channel specific goals and objectives.


• Process Optimization: Identify and implement process improvements to enhance sales productivity and efficiency within the channel. Ensure consistent application of best practices and standard operating procedures. (e.g. Retailer set up forms, New account set up forms, PRF/SMU forms, UL/Quality forms)


• Data Analysis and Reporting: Analyze sales performance data to identify trends, opportunities and areas for improvement. Build sales presentations to assist with the Sales director to help tell our brand and product stories.


• Technology and Tools Management: Utilize the implementation and optimization of sales technology and automation tools.


• Team Building: Working within a business pod supported with Sales, Sales operations, customer service and Logistics. Create an atmosphere of visionary thinking by fostering an environment where individuals can see and pursue their career.


• Cross-Functional Collaboration: Work closely with marketing, finance, product and other departments to ensure alignment and support for channel specific sales initiatives. Drive effective communication and collaboration across teams to achieve common goals.


• Partner with Amazon team on case management, including Andon Cord resolution, SIOC/SIPP, identifying breakages and cutting tickets for quick resolution.


• Own new item setup process including QA testing, PRF/EPR creation, new content requests, compliance, CM model updates, and final detail page publication.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

1. Medical


2. Dental


3. Vision


4. Life Insurance


5. Short term & Long-term disability


6. Accidental death insurance


7. Supplemental life insurance


8. Company paid holidays


9. Flexible Spending Accounts

A suitable background would be a solid experience within the following qualifications and experiences:

• Education: Four-year college degree. Bachelor’s degree in business administration, sales, marketing or a related field preferred.


• Experience: 3-5 years sales operations or sales management with a focus on a specific sales channel or 2 years of Igloo experience within the sales operations team.


• Proven track record of driving sales operations excellence and achieving business growth.


• English language skills: Ability to respond professionally and effectively in both written and oral form.


• Math skills: Ability to work with mathematical concepts in the development of forecasts, budgets, pricing, reporting, etc.


• Physical Demands essential to the job: Ability to travel (15-20%), work some extended hours. Ability to lift 50 lbs.


• Other duties as assigned.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Solid presentation skills. Must be able to effectively develop and deliver compelling and informative presentations.


• Excellent leadership, communication and interpersonal skills.


• Sound decision-making skills, strategic agility, and analytical skills.


• Ability to communicate effectively, in written and oral form, with both internal and external customers.


• Computer skills, including but not limited to Microsoft Office.

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.