Experienced Sales Consultant

Job Description

POSITION OBJECTIVE:

The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales. 

Hourly pay range $21.00 - $24.00.

PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.


• Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.


• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.


• Stay current with new product developments and market trends.


• Develop problem-solving techniques to handle customer issues.


• Maintain professional relationships with customers and colleagues.


• Assist in loss prevention through awareness and close attention to detail.


• Ability to merchandise using Porsche Design standards and Directives.


• Follow all company and employee policies.


• Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.). 


• Assist with receiving, checking in and putting away or displaying merchandise shipments.


• Follow and complete Management Directives as well as other duties assigned.


• Adhere to assigned schedule.


• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.


• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).


• Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up).


• Prepare and participate in physical inventory and cycle counts.


• Use of security measures (alarms, locks, safe, etc.) effectively.


• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)


• Other duties and/or responsibilities as required or assigned.

MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills):

• High School diploma required.  College degree or equivalent a plus.


• Committed to excellence – quality driven.


• Customer Service and Sales oriented.


• Minimum of 2 years experience in a high-end luxury retail sales environment, preferred


• Proficient written and verbal communication skills.


• Computer skills


• Luxury Timepiece Sales, a plus


• Ability to navigate a POS system


• Positive and productive work relationships

PHYSICAL DEMANDS:

• Extensive standing and walking on concrete surfaces.


• Bending and stooping.


• Overhead reaching.


• Climbing a ladder.


• Lifting or pushing up to 50 lbs.


• When necessary, overtime may be required. As much advance notice as possible will be provided.


• Ability to work under pressure.

HIERARCHICAL STRUCTURE:

• Reports to Store Management.